Reclaim/return

How to make a return:

Return fee with our return label is 10 euro.
You get the return label by contacting us here, provide us with the order-id and we will send you the return label by email.
Remember to pack the goods well in the original packaging and package properly.
Attach the return shipping slip clearly visible to the package and hand it in to your agent.

When we have received your return, we will refund you the corresponding amount/adjust your invoice. Return shipping cost of 10 Euro remains. Refunds are made as soon as we have received and approved the return.

Important to consider when making a return

The goods should be packed well in undamaged original packaging and packaged well, preferably in original packaging if it is in perfect condition. (The product's original packaging should not be used as an outer carton.) Returns should be sent to our returns address. When you return an item due to an undone purchase, you as the customer are responsible for the shipping cost.
You have the opportunity to open the packaging and look at what you ordered, but we ask you to take care to take everything down so that the packaging is in its original condition. All parts must be included, as well as plastic packaging and the like, the packaging must look unopened, so you must not tear the packaging open. Also do not write on the original box, which makes the packaging look used. For products covered by the right of withdrawal, if the product is returned in used or damaged condition, Lightshop has the right to write down the purchase price to fair market value. As a customer, you are responsible for the risk of return shipping; this risk includes, among other things, that the product is damaged or lost during shipping.

Complaints & wrong deliveries

If, upon receiving your package, you discover that the shipment is visibly damaged in transit, this must be reported immediately to the parcel agent. This applies both to home delivery and when you collect the package yourself from an agent.

If you have received the wrong item, if the item is damaged or if there is any other fault with the item, please contact us using the blue symbol at the bottom right, select complaint as the case. Here you can submit a picture of the product and fill in the reason for the complaint. Once your complaint is registered, we will get back to you as soon as we can to help you further with your case.

If you have chosen invoice as the payment method, please note that it must be paid even if the product is claimed. Any adjustment of the invoice takes place when the case has been handled. If you have received an invoice and want to claim all or part of the order without first paying, please contact us as soon as possible.

Refunds

We will refund you the entire order value as soon as the return is processed and approved. If you have chosen to pay by credit/debit card or direct payment, the refund will be made to the same account you have used. If you have received an invoice and want to return all or part of your order, please contact Qliro to freeze your invoice, you can do this either via 020 0430 030, or directly in the app. State your order number and indicate that it is a return. This is to avoid reminder fees and that the invoice continues in the claim chain. For all returns, a confirmation is sent via email to you that the return has been handled, or alternatively completed at Qliro. You will then receive a new invoice with any remaining amount to be paid.

Unclaimed packages
If you have ordered but not picked up a package before it is returned (about 7 days), we reserve the right to invoice you 25 Euro in shipping and handling costs.