Customer Service

After Monday, April 6, 2026, we will close our store and Lightshop will cease operations. Lightshop is part of Nordic Nest Group, and by consolidating our operations at Nordicnest.com, we can continue to offer an inspiring assortment of design and lighting, with the same reliable service as before. 

If you have any questions, please contact our customer service team. Read more here.

Is your question regarding an order? Please include your order number in your message for easier processing.

Email

• info.en@lightshop.com
• If it concerns a return or a complaint, register in our portal here.
• You can send us an email any time of the day.

Phone

• +441174565495
• Monday - Friday 08:00 - 15:45

Chat

• Chat with us through our site, by clicking the chat icon on the bottom right of the screen.
• Monday - Friday 08:00 - 15:45

Looking to cancel an order, or arrange a part delivery?

On My Pages you can easily choose to cancel your order, or arrange for the in-stock items to be sent as soon as possible.

Returns & Claims:

Do you need to return your order or want to make a complaint about a product? Register your return or claim in our Return portal.