Return & Claims Policy

We hope that you are pleased with your purchase from Lightshop! However, we understand that things don't always go as planned or that you might simply change your mind. That's why you are welcome to return your products back to us within 365 days. Here's how you can return something that doesn't quite fit your home:

How to make a return

Outside the EU

Register your return: Follow the steps in our Return portal and choose the products you wish to return and why.
Secure packaging: Please make sure the condition of the products are the same as when they were delivered and pack them with sufficient packaging material to prevent damage during transit.
Original packaging: We kindly ask you to use the original product-specific packages or boxes, if available, along with a sturdy outer box. Please do not use the product-specific packaging as the outer box for the return.
Outer box: You do not need to use the same outer box in which the order was delivered. Any sturdy box will do.
Return label: When you are ready to send the return, we kindly ask you to purchase and attach a return label to the package and hand it over to your local post office. The return address should be:

Returns Lightshop, Stämpelvägen 3, 394 70 Kalmar, Sweden

Refund: Please note that you are responsible for arranging and paying for the return. Once we have received your return, we will refund you for the corresponding amount for each product returned. This does not include the cost of return shipping.
Confirmation: We will be sure to send you a confirmation over email once the refund has been issued.

Please note for returns from the UK: Due to a change in the services available to and from the United Kingdom, we are not able to offer return labels for UK customers. Therefore, the return shipping should be arranged and paid for by you. This may include some customs charges which will not be refunded by Lightshop.

It is very important to fill out the customs form correctly. Please contact our Customer Service after registering your return to receive the correct customs information regarding your products.

Within the EU

Register your return: Follow the steps in our Return portal and choose the products you wish to return and why
You will then be sent a return label to your email address for you to print.
Secure packaging: Please make sure the condition of the products are the same as when they were delivered and pack them with sufficient packaging material to prevent damage during transit.
Original packaging: We kindly ask you to use the original product-specific packages or boxes, if available, along with a sturdy outer box. Please do not use the product-specific packaging as the outer box for the return.
Outer box: You do not need to use the same outer box in which the order was delivered. Any sturdy box will do.
Return label: Once the registration is complete, a return label is automatically generated and sent to your email address for you to print. Attach the return label generated after registering the return to the outside of the box and hand it over to your local post office.
Refund: There is no need to make a payment at the post office, as the return fee will be automatically deducted from the refund we issue within 14 days of receiving the parcel at our warehouse. Once we have received your return, we will refund you for the corresponding amount. If you choose to use the return label provided by us, 10 euros will be deducted from the total refunded amount.
Confirmation: We will be sure to send you a confirmation over email once the refund has been issued.

Returns through Budbee

1. Register your return in our portal.

2. Report your return using the tracking link you received upon delivery. You can either use Budbee's app, or follow the link you received in an SMS from Budbee.

3. When registering, you will need to specify which products are to be collected along with which day and time you would like the courier to collect your package.

4. Ensure the items are well packed in the original packaging so that they are protected during transport. Contact Klarna if you have chosen to pay via invoice to extend the due date.

5. You don't need a return slip - Budbee's driver will bring it to you.

6. If something does not go as expected, you will be able to get answers to your questions quickly via Budbee's app. We can guide you if you can't find the right answer in the app.

Please note that for bulky items like furniture, the return process varies. However, we are currently not able to provide return lables for oversized items. Please contact us at [email protected] for more details.

Please Note: If you want to arrange a return on your own (without using our return label), you can send the parcel to the following address:

Lightshop, Stämpelvägen 3, 394 70 Kalmar, Sweden.

Who pays for the return?

If you wish to send back your products, you are fully responsible for arranging and paying for the return.
If you have ordered from within the EU, we offer return labels at the cost of 10 euros. This amount will be deducted when the refund is made.

Transport liability:

For the transportation of the order to our customers, Lightshop is fully responsible for any damage or loss.
For the transportation of a return, you are fully responsible for any damage or loss. We therefore strongly recommend the use of a trackable and insured shipping service.

Please note: If there’s anything wrong with your order, please contact us first before sending anything back. This way we can find the best solution for you.

What is our return policy?

After receiving your order, you are free to return your products within 365 days.
Please make sure the products are unused and in their original packaging.
You are welcome to complete our optional cancellation form to confirm the items you
would like to return and send this to us by email.
We do not offer the possibility to exchange products. You are welcome to return the
products at your own cost for a refund.

What if there’s a problem with my order?

We always to do our best to get your order to you in perfect condition, but if something goes wrong, it goes without saying that we will resolve this for you as fast as possible!

Please let us know immediately regarding product defects, transport damage or wrongly received/missing items by registering your claim trough our Return portal. We kindly ask you to provide us with images of the item and packaging.

We will then get back to you as soon as we can. Until then you can sit back and relax, you will not need to arrange a return just yet. Together we will find a great solution.

Cancel order

If something went wrong, you can easily cancel your order on My Pages. It is possible to cancel your order until it has been packed in our warehouse, after which time your order will be delivered to you and you can choose to return it instead. Of course if you need help you can also contact us, and we will help you with your cancellation.